Start with a workspace
Create or join the workspace used for the site, project or operation. Mappin Mobile works in one active workspace at a time.
Mappin Support Centre
Help when you need it. Answers when you want them.
Everything you need to get started, understand your workspace, solve common problems, manage access and contact Mappin Support.
Getting Started
From first map to a useful operational record.
Mappin connects the physical location with the information captured around it. Mobile is used where the work happens. Manager provides authorised desktop review, organisation, editing and reporting.
Capture the real environment
Add or import mapped records, confirm locations and keep photographs, notes, status and structured information with the correct record.
Use Manager when needed
Authorise desktop access from Mobile, then use Mappin Manager for review, organisation, imports, editing and reporting.
Mappin User Handbook
A practical guide to using Mappin.
The handbook covers Mobile, Manager, Work Devices, workspaces, evidence, inspections, reporting, data exchange, frequently asked questions and support. It is written for users and does not expose source code, credentials, private infrastructure or internal administration logic.
Copyright and permitted use
© 2026 Mappin Systems. All rights reserved. The handbook is provided to help Mappin customers, evaluators and authorised users operate the product. It does not grant a licence to recreate, reverse engineer, republish or redistribute Mappin software, branding or proprietary product materials except where permitted by applicable law or with written permission from Mappin Systems.
Frequently Asked Questions
Quick answers to common questions.
Why is a new record not visible on another device?
Refresh or sync the workspace and confirm both devices are working in the same Workspace ID.
Can more than one mobile device use the same workspace?
Yes. Additional mobile devices can join the same workspace as Work Devices.
Does a Workspace ID automatically give Manager access?
No. Manager access must be approved separately from Mappin Mobile before the workspace is connected on desktop.
Why is a report missing some records?
Refresh first, confirm the correct file or selection and check that the relevant records are included in the report source.
Which data formats does Mappin support?
Current major exchange formats include CSV, KML and KMZ. Mappin also produces operational and audit focused PDF outputs.
Can Mappin support health and safety work?
Yes. Mappin can support mapped observations, inspections, evidence, follow up status and reporting. It does not replace statutory compliance systems or professional judgement.
Where should I get Mappin Manager?
Use the official Mappin website and the Manager page. Do not install Manager from an unverified copy or another download source.
Workspace and Access
Keep shared access deliberate and understandable.
One active Mobile workspace
Mappin Mobile works in one active workspace at a time. Joining a different existing workspace changes the active workspace on that device.
Work Devices
Additional mobile devices can join the same workspace and work with the shared operational record.
Manager approval
A Workspace ID alone does not authorise Manager. Desktop access is approved separately from Mobile before the workspace is connected in Manager.
Shared data deserves care.
Workspace records may be used by several authorised devices. Do not delete, recreate or replace a workspace as a troubleshooting shortcut. Use the supported access and recovery flow or contact Mappin Support.
Account and Data
Clear requests for access, correction, deletion or access removal.
Account and data requests now live here so there is one support path. Tell us what you need, which workspace is concerned where applicable and enough detail to verify the request safely.
Access or correction
Tell us which workspace or information is concerned and exactly what you want to access or correct.
Deletion
Shared workspace information can affect other authorised devices or Manager installations. We may need to confirm ownership or authority before shared data is removed.
Remove device or Manager access
Identify the workspace and the device or Manager installation that should no longer have access. Support can guide the appropriate access removal steps.
Include the useful details.
Your name and contact email, the Workspace ID where applicable, the type of request and a short factual description of the information or access concerned.
Troubleshooting
Check the basics before changing the record.
Connectivity
Confirm the device has internet access when workspace sync is expected.
Correct workspace
Confirm the intended Workspace ID is active before assuming information is missing.
Refresh first
Use refresh or sync to pull the latest shared state before reporting or escalating a stale view.
Contact Mappin Support
Send enough information to solve the right problem.
Complete the form below. The buttons open Gmail or Outlook on the web with your message prepared so you can review it before sending.
Mappin Support request
Include screenshots where useful. Never send passwords, private keys, authentication secrets or unrelated confidential information.