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Help & support

Support that gets you moving again.

Start with the quick checks below. If you still need help, contact Mappin Support and include the workspace ID where applicable.

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Mappin Mobile

Workspace setup, work devices, sync, mapping, photos, reports and Manager approval codes.

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Mappin Manager

Installation, Manager access, workspace authorisation, reports, imports and desktop diagnostics.

Before contacting support

  1. Confirm the device has an internet connection if workspace sync is expected.
  2. Confirm you are working in the intended workspace and note the Workspace ID.
  3. Use the in-app Support & Diagnostics tools when appropriate.
  4. Do not delete or recreate a workspace as a troubleshooting step unless Mappin Support specifically instructs you to do so.

Contact Mappin Support

Complete the form below. Mappin will prepare the message for you, then open your web email composer ready to send.

Support address: mappinsupport@gmail.com. The send buttons open Gmail or Outlook on the web with this form pre-filled so you can review the message before sending.

Please include screenshots where useful. Never send passwords or unrelated confidential information.